We remodeled our kitchen in 2012. During the remodel we purchased a new Frigidaire Gallery Appliance Suite including: washer, dryer, dishwasher, refrigerator, and oven. Within the last 2 years all of the appliances (except the dryer) have needed multiple service calls and have cost us almost a full work week of our time (which is a loss of additional money) and additional cash outlay on our part of over $500 with an additional $330 needed currently.

Needless to say, we have been supremely unhappy with basic functionality and reliability of these Frigidaire appliances – except the dryer – the only one not to break. We think we have put up with enough service calls and additional cash outlay to fix things that should not break, that Frigidaire should replace our now broken dishwasher with a similar or better model that matches aesthetically.

Our service call saga:

The Dishwasher
Model Number: FGHD2433KF1
Serial Number: TH14535800

The dishwasher’s “Normal Wash” and “Start” buttons no longer work. It also leaks intermittently from the front right door. To replace the button panel would cost an additional $330 to repair. Since the leak is intermittent, it has not been able to be diagnosed yet. A new dishwasher is about $450.

Cost Spent inside of 2 years Additional Costs needed
85.48 450.00 – new dishwasher
3 hours of lost work – 1 1/2 service calls

The Refrigerator
Model Number: FGHN2844LF4
Serial Number: 4A13610647
The Refrigerator built up ice inside the refrigerator and had 3 separate service calls over the first year of life until it was replaced with a new refrigerator. To replace it fully entailed pulling the door off of our house to get it inside.

20 hours of lost work – 4 service calls

The Oven
Model Number: FGEW3065KFB
Serial Number: NF11621967

The element broke. The part that makes the oven work, broke during summer 2014 (the oven was under 2 years old). Replaced.

Cost Spent inside of 2 years
Additional cost inside of 2 years =$425.68
4 hours of lost work – 2 service calls

Clothes Washer
Model Number: FAFW4011LW0
Serial Number: 4C13707933

The washer was shipped / installed with a water hose with a hole in it and kept leaking on the floor. This took 3 visits to diagnose.

10 hours of lost work – 3 service calls

Sincerely,
Melissa Beatty

12/19/14
Spoke to Customer Service Rep Latara W. She indicated Frigidaire is not responsible and will not pay for anything because they are out of warranty. I did explain that when people buy a suite of new appliances regardless of if they have a year warranty, they are buying them with the reasonable expectation that they will last longer than one year and in our case, this is clearly outside the reasonable expectation of what a consumer should expect. I said I would be spreading my experience via social media.

I got my delivery. The new LG dryer is sitting next to the old Frigidaire washer and what a difference! Just the look and feel of the thing…so much more solid than Effindaire!

Nope. I have to defrost the f’er every month. Like take out the back panel and blowdry defrost. Complete POS.